Jan 27

1)  Before you create a faculty led study abroad program, take the time to gauge potential student interest. Distributing a simply e-survey is the best investment in planning faculty led study abroad.  Let your customers (students) determine the path and price point.
2)  During these difficult economic times, be sure to confirm your college/university’s travel and purchasing policies. They may have changed unexpectedly. These difficult economic times are throwing all sorts of curve balls into our plans.
3)  Require emergency/medical evacuation insurance for all faculty, staff and participants. Whether it is a run to the hospital for a stomach bug, a mugging, or an earthquake in Haiti, you’ll be relieved that you did.
4)  Train your university police and weekend phone operator about your course abroad and provide them with a roster for each traveling program. A parent’s worst nightmare is turning on the news and seeing an “issue” in the host location on a weekend – and having the university’s first response employee answer their harried call, but not sound as if they have a clue about your child or program abroad.
5)  Inform your faculty and staff that are traveling abroad that they are eligible for Worker’s Compensation. This program covers any university employee who is injured while on the job.  The paperwork must be completed in a timely manner, so best to share the information prior to departure.
6)  The night before you return home, have students physically show you their passports. There is nothing worse than arriving at the airport and realizing that someone lost or misplaced his/her passport in the host country!  (I once had a student who dropped her passport in her hotel room, accidentally kicked it under the bed, got on the bus to the airport and then couldn’t get on the plane. Then, 2 hours later, she returned to the hotel, found the passport and paid a hefty fee for having to change her flight. Ugh!)
7)  Enthusiasm does not automatically translate into paper applications. Promote your program straight through to the application deadline.
8)  Tip your bus or van drivers. They are sitting on a not so comfortable bus/van while you are out in the field, learning and exploring.  They are loading your luggage, dealing with traffic, handling tricky road conditions. Make sure you put them in your budget, and if you have travel policies that restrict tipping, be sure to prepare students to have cash on hand toward tipping the driver.
9)  Invite senior administrators to the “send off” on your campus. There is nothing better for students and parents than to see your college or university President, Provost, Vice President and Dean showing their support for study abroad.  Send them off in style!
10)  Conduct a 360-degree program assessment upon your return Students/Faculty/Administrators/Providers. What was each group’s perspective? What went well? What providers would you want to hire again?  What did the students appreciate most?
What required flexibility? What are you going to do with this information to improve your program next year?

What tips would you add to this list?   Comment below….

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Dec 05

KnoxKercher_468x341Two young women lost their lives while on study abroad in Perugia, Italy. Meredith Kercher (right in photo), a British student from Leeds University on an exchange program, was brutally murdered inside her new home in Italy only two months into her program abroad. Amanda Knox (left in photo), an American study abroad student from the University of Washington, was found guilty of participating in the crime and sentenced to 26 years. I have no idea if Ms. Knox is guilty or not as I was not there, but I do recognize that losing 26 years of your life if a loss nevertheless, and a particularly sour one if you are eventually found innocent.

Today, newspapers in Europe and the US are ferociously covering this story, some sensationalizing it with tales of a sex game gone wrong, drugs, playful nicknames, dramatic photos and video of family members’ commentary, tears and anger. The Knox family will appeal the decision, the Kercher family will try to move on now that there is a semblance of “justice” for their beloved daughter.

My particular interest in this tragic story is in regards to how the perception of study abroad will be effected, which generally hasn’t been covered by the international press.

Sometime in 2008, a senior administrator at a local university suddenly turned to me at a public event and remarked “I wouldn’t let my kid study abroad – with that girl in Italy being in prison for this long without a trial. Forget it, it isn’t safe to send your kid abroad, even to Italy.” Dumbfounded might have been the appropriate word for my initial response. I pulled myself together rather quickly and simply commented that there was an investigation going on into a young woman’s murder, and that takes time. I think I managed to add that admitting to doing drugs abroad and then not having a clear story of your events that evening (which was in the news at the time of our discussion) was probably not a sound approach for getting out of prison quickly in any country – that and if your “kid” wasn’t doing these things, then perhaps there wouldn’t be any more for a parent to worry about when their “kid” is at home vs overseas studying. Had I not been so thrown off by his question, I hope that I would have mentioned that New York City has been a relatively safe place despite 9/11 and a history of violent crime when compared to other cities around the world , and that thankfully people who still choose to study here recognize that acts of violence and hatred in a place like New York are what should propel us to shove fear aside and venture out in the world to explore truth firsthand.

I’ve reflected on that conversation and recognize that parents latching themselves onto a story like this may result in a specific barrier to study abroad, and this will be of growing concern to those of us who work tirelessly to send our students abroad. The helicopter parent is not a new phenomenon, but will this case bring them out in droves when it comes to program selection and decision making? Or will they even allow their sons and daughters to get to the point of application for a study abroad program? Is this a US issue, or do parents in other regions of the world feel the same need to be increasingly involved in the decision to study abroad? How is this being discussed around the world?

The press has certainly covered the importance of university policy and operational procedures as a result of the Knox/Kercher case. The University of Washington has instituted “The Global Support Project (GSP)” described on their web page as “working closely with the Office of Global Affairs, faculty and staff across all campuses to create a draft university-wide global emergency management plan. The plan will knit together best practices of study abroad programs at both the UW and nationally.” In October 2009, The Seattle Pi news wrote an excellent report on the changes that Knox’s home university made, seemingly in light of her arrest and other study abroad related incidents abroad at other schools, which included tightening up policy and a review of overall process that appears to have resulted in the “Global Support Project.”

This case also highlights the importance of communication between home school administrators and students abroad. The University of Washington pro-actively emailed Ms. Knox to offer advice and support; Ms. Knox replied with an account of what happened when she found out about Ms. Kercher’s death. This email ultimately became part of the legal case in Italy. Legal counsel is increasingly important in cases like these.

Being from such a litigious country, I wonder if the Knox family eventually intends to file any type of suit regarding the housing selection process for this program in Italy. My understanding, and please note that I have not interviewed anyone at the University of Washington, is that the students selected housing in Italy. (If I am incorrect, please feel free to clarify the facts.) Was there something about the location of the apartment that could have left Ms. Knox exposed – for example, I have read that there is a garage down the road that had a reputation for drug deals? I do not know, but it reminds me the importance of knowing who your legal counsel is before making programmatic decisions such as housing.

I’d be very interested in your comments about how parents, students and administrators around the world are reacting to this verdict. Is it business as usual (no one can be safe anywhere in the world)? Or perhaps your university is tackling a safety and communication protocol in light of this case? How are students responding? Will universities directly address this with parents or wait for questions or possibly enrollment figures to come in? Are there trends across regions that we should be noting? Please share your thoughts – this dialogue is not happening across the web and it needs to be discussed.

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Nov 15

I have been out of the office for the past two weeks and needless to say, my to do list is a bit daunting. One of the items on my list was to craft a new post, and in my research I came across an Op-Ed in the New York Times about Dr. Tererai Trent, a woman from Zimbabwe.

Dr. Trent dreamed of studying abroad and pursuing a PhD in the United States.  She was not permitted to study as a child, with the exception of 2 terms.  Instead, she quietly completed her brother’s homework as a way to learn on her own.

At the age of 11 she was married off and had 3 children by the age of 18.  She was accepted to a University in Oklahoma and took her family abroad with her. Short on food, money and challenged with brutal beatings by her husband, she still managed to complete her studies.  She went on to complete a PhD despite the barriers and challenges.

Dr Trent’s story reminded me why my to do list and Mondays should never be so daunting.  She reminded me that I am here to assure my students that nothing is impossible.  So despite a very long to do list for Monday morning, I will close my eyes and recall Dr. Trent’s story and know that as international educators, we do what we do for a very important reason.  We are here to support the dreams of our beautiful students and to erase their fear and gently push them closer to living their dreams and reaching their human potential.

Who inspires you in your work? Who is your Dr Tererai Trent?

Below is a video of Dr Trent’s story that was shown on Oprah (TV show):

http://www.oprah.com/media/20090925-tows_tererai-dream-education

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